Shipping policy
Shipping, Package Status and Tracking
All shipping are done within the next two days of the purchase. The delivery will be received within 8 to 16 business days.
When the order is process, you will received an email with the order confirmation, a tracking number and a link to know your estimate delivery day and package status.
Despite its delay, it will not imply or cancel the order or any compensation. All orders are considered "delivered" when the postal service confirms delivery.
If you have any questions or concerns about the status of your order, you can write to us at callepomarrosas@gmail.com
Incorrect Address
If you entered the wrong address when checking out, please write immediately by replying to callepomarrosas@gmail.com from the email used to place the order. We will do our best to update the shipping address on your order prior to shipping.
If you provide an incorrect or insufficient address, the shipment will be returned to our mailbox. You will be responsible for the costs of reshipping once we have confirmed an updated address with you.
What if the order is already on its way?
Once the order has been shipped, we have no control over it. The package would be in the possession of the US Postal Service or Mailing Service . You can check the status of your order through the tracking number sent in the shipping confirmation email.
Most of the time the packages are returned to our mailbox if they have not been delivered (for example if the address was incorrect). Once we receive the order we will communicate via email to confirm the correct address and resend it as soon as possible. This process could cause additional delays in the estimated delivery date.
If you sent the order to a previous address and currently have mail forwarding service with the US Postal Service or Mailing Service, it should be forwarded to the new address. However, we are not responsible for this internal process. Please contact USPS with any questions or concerns about their services.
Lost orders
Our shipments are handled by the US Postal Service / other Mailing Service. Once the order is delivered to the post office, it is in the possession of the USPS. You can track your order with the tracking number sent by email.
In unusual cases where your order has been lost in transit, please email us at callepomarrosas@gmail.com so we can file an investigation.
Stolen orders
Calle Pomarrosas is not responsible for stolen packages, confirmed to be delivered to the address entered for the order. If you request it, Calle Pomarrosas will be able to confirm the delivery to the indicated address, the delivery date, the tracking information and the information of the shipping company so that the client can investigate directly with the Postal Service.
All shipping are done within the next two days of the purchase. The delivery will be received within 8 to 16 business days.
When the order is process, you will received an email with the order confirmation, a tracking number and a link to know your estimate delivery day and package status.
Despite its delay, it will not imply or cancel the order or any compensation. All orders are considered "delivered" when the postal service confirms delivery.
If you have any questions or concerns about the status of your order, you can write to us at callepomarrosas@gmail.com
Incorrect Address
If you entered the wrong address when checking out, please write immediately by replying to callepomarrosas@gmail.com from the email used to place the order. We will do our best to update the shipping address on your order prior to shipping.
If you provide an incorrect or insufficient address, the shipment will be returned to our mailbox. You will be responsible for the costs of reshipping once we have confirmed an updated address with you.
What if the order is already on its way?
Once the order has been shipped, we have no control over it. The package would be in the possession of the US Postal Service or Mailing Service . You can check the status of your order through the tracking number sent in the shipping confirmation email.
Most of the time the packages are returned to our mailbox if they have not been delivered (for example if the address was incorrect). Once we receive the order we will communicate via email to confirm the correct address and resend it as soon as possible. This process could cause additional delays in the estimated delivery date.
If you sent the order to a previous address and currently have mail forwarding service with the US Postal Service or Mailing Service, it should be forwarded to the new address. However, we are not responsible for this internal process. Please contact USPS with any questions or concerns about their services.
Lost orders
Our shipments are handled by the US Postal Service / other Mailing Service. Once the order is delivered to the post office, it is in the possession of the USPS. You can track your order with the tracking number sent by email.
In unusual cases where your order has been lost in transit, please email us at callepomarrosas@gmail.com so we can file an investigation.
Stolen orders
Calle Pomarrosas is not responsible for stolen packages, confirmed to be delivered to the address entered for the order. If you request it, Calle Pomarrosas will be able to confirm the delivery to the indicated address, the delivery date, the tracking information and the information of the shipping company so that the client can investigate directly with the Postal Service.